Home | Rider Help

Find the help you need

ecoeats is here to help. Can't find what you need? Contact us on rider.support@ecoeats.uk.

🤟 Become a Rider: Join a community of delivery riders saving the planet and supporting independent restaurants.; Basic Requirements • Apply as a Delivery Partner
Basics: This help centre is tailored for Delivery Partners such as those operating on a self employed...; Account • Going Online • Zones
🚲 Delivering Orders: Intro This guide will show you how to get started with your deliveries for ecoeats. Always ensure...; Age-restricted Items • Cannot deliver this order • Cannot find the customer • Delivering items so they arrive in great condition • How long do I have to arrive at a location? • Restaurant is taking too long
🏦 Payment: This section is only relevant to Riders that are Delivery Partners. You are a Delivery Partner if...; Fees • Tips • Fee & Attendance Queries
🆘 Troubleshooting: Self-Help The ecoeats Rider app provides a troubleshooting screen which can diagnose common issues...
📝 Terms, Conditions, Policies: Riders must adhere to all published help articles, policies and terms when riding with ecoeats...; Borrowed Kit T&Cs
👮‍♂️ Legal: Privacy Policy • Terms & Conditions of Use
✅ Basic Requirements: Cyclist Basic Requirements Own a bicycle. Have or be able to acquire: bike lights, reflectors,...
🚴‍♂️ Apply as a Delivery Partner: Apply as a Delivery Partner Before applying, please carefully check our basic requirements: 1....; In-App Delivery Partner Application Form Not Working
💢 In-App Delivery Partner Application Form Not Working: Make sure there are no unwanted spaces at the beginning or end of your email address. Ensure your...
📝 Account: Updating Account Details You can update your account details, from your account page. If you are an...
🟢 Going Online: Use the toggle switch in the top right of the ecoeats Rider app to go online. When online, we will...
🗺️ Zones: Zones are our delivery areas across the UK You can switch zones at any time.
🔞 Age-restricted Items: Whenever you deliver an order containing an age-restricted item you must ask to see a valid form of...
🆘 Cannot deliver this order: Remove yourself from the Order If you are no longer able to deliver an order you can remove yourself...
🤔 Cannot find the customer: Requirements Confirm you are at the right location. Unless you're 100% sure you're at the right...
💎 Delivering items so they arrive in great condition: Great care must be taken to deliver all items in the same condition that you received them. Items...
⌛ How long do I have to arrive at a location?: When you accept an order, you must proceed directly to the locations requested by the app without...
🕜 Restaurant is taking too long: Remove yourself from the Order If you are no longer willing to wait for the restaurant to finish...
Fees: FAQ How are order fees calculated? The fee that is offered is determined by adding a base fee to a...; Fee Boosts
Tips: You receive 100% of tips and these will be transferred at the same time as your usual payment.
🙋‍♀️ Fee & Attendance Queries: Please fill out this form.
🤑 Fee Boosts: ecoeats sometimes offers fee boosts which means you can earn more for delivering orders. For...
🪖 Borrowed Kit T&Cs: Responsibilities If you plan on not riding with ecoeats for a prolonged period (4 months+), you need...
Privacy Policy: Who are we? ecoeats is a trading name of GREEN ZOOM LIMITED. We attach importance to the privacy of...
Terms & Conditions of Use: GREEN ZOOM LIMITED (trading as Ecoeats) is a company incorporated in Scotland with company number...; Gift Card, Top Up, Gift Items & Credit Refund Terms & Conditions
Gift Card, Top Up, Gift Items & Credit Refund Terms & Conditions: Top Up When you top up your ecoeats account, you purchase and are issued a Gift Card in an amount of...

Want to join ecoeats?Change the world with us

Sign up your Restaurant

Deliver with us

More