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ecoeats is here to help. Can't find what you need? Contact us on rider.support@ecoeats.uk.

🚨 Live Support: Live order contact details: ☎ 01334809512 📧 rider.support@ecoeats.uk Your safety comes first. In a...
🤟 Become a Rider: Basic Requirements Your own bicycle or electric vehicle and appropriate safety equipment Your own...; In-App Application Form Not Working
🏦 Payment: Riders will receive an invoice on Tuesdays, detailing fees for orders from the previous Monday to...; Tips • Fees
🟢 Going Online: Use the toggle switch in the top right of the ecoeats Rider app to go online. When online, we will...
🚲 Delivering Orders: Intro This guide will show you how to get started with your deliveries for ecoeats. Always ensure...; Restaurant is taking too long • Cannot find the customer • Delivering items so they arrive in great condition • Age-restricted Items • Cannot deliver this order
🆘 Troubleshooting: Self-Help The ecoeats Rider app provides a troubleshooting screen which can diagnose common issues...
🪖 Kit - Thermal Bags & Other Items: Responsibilities If you plan on leaving town or not riding with ecoeats for a prolonged period (12...
🤝 Requirements: All Delivery Partners must Obey the law. This includes keeping up to date with COVID-19 laws and the...
📝 Account: Updating Account Details You can update your account details, like your account number and sort...
📅 Booking Slots: Intro You are not required to make any sort of booking in order to deliver orders with ecoeats. You...; Attendance Statistics • Attendance Criteria • Who are golden slots designed for? • Does a golden slot increase my chances of getting orders?
👮‍♂️ Legal: Privacy Policy • Terms & Conditions
💢 In-App Application Form Not Working: Make sure there are no unwanted spaces at the beginning or end of your email address. Ensure your...
? Tips: You receive 100% of tips. These will be shown in your weekly invoice and paid on the same schedule...
? Fees: FAQ How are order fees calculated? The fee that is offered is determined by adding a base fee to a...
🕜 Restaurant is taking too long: Remove yourself from the Order If you are no longer willing to wait for the restaurant to finish...
🤔 Cannot find the customer: Notifications & Chat Tap the Support icon in the top bar of the screen to access the Support...
💎 Delivering items so they arrive in great condition: Great care must be taken to deliver all items in the same condition that you received them. Items...
🔞 Age-restricted Items: Whenever you deliver an order containing an age-restricted item you must ask to see a valid form of...
🆘 Cannot deliver this order: Remove yourself from the Order If you are no longer able to deliver an order you can remove yourself...
📈 Attendance Statistics: Attendance Statistics are the key factor used to determine which Delivery Partners are offered the...
💯 Attendance Criteria: A slot is classed as attended only if the ecoeats system determines that all of three criteria are...
🫂 Who are golden slots designed for?: Golden slots are mainly designed for delivery partners that: i) derive a large proportion of their...
🎲 Does a golden slot increase my chances of getting orders?: Delivery partners on golden slots may be slightly prioritised by the order assignment algorithm. The...
? Privacy Policy: Who are we? Ecoeats is a trading name of GREEN ZOOM LIMITED. We attach importance to the privacy of...
? Terms & Conditions: GREEN ZOOM LIMITED (trading as Ecoeats) is a company incorporated in Scotland with company number...

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