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- Live order contact details: ☎ 01334809512 📧 email@example.com Your safety comes first. In a...
Become a Rider
- Basic Requirements Your own bicycle or electric vehicle and appropriate safety equipment Your own...
- In-App Application Form Not Working
- Riders will receive an invoice on Tuesdays, detailing fees for orders from the previous Monday to...
- Tips • Fees
- Use the toggle switch in the top right of the ecoeats Rider app to go online. When online, we will...
- Intro This guide will show you how to get started with your deliveries for ecoeats. Always ensure...
- Restaurant is taking too long • Cannot find the customer • Delivering items so they arrive in great condition • Age-restricted Items • Cannot deliver this order
- Self-Help The ecoeats Rider app provides a troubleshooting screen which can diagnose common issues...
Kit - Thermal Bags & Other Items
- Responsibilities If you plan on leaving town or not riding with ecoeats for a prolonged period (12...
- All Delivery Partners must Obey the law. This includes keeping up to date with COVID-19 laws and the...
- Updating Account Details You can update your account details, like your account number and sort...
- Intro You are not required to make any sort of booking in order to deliver orders with ecoeats. You...
- Attendance Statistics • Attendance Criteria • Who are golden slots designed for? • Does a golden slot increase my chances of getting orders?
In-App Application Form Not Working
- Make sure there are no unwanted spaces at the beginning or end of your email address. Ensure your...
- You receive 100% of tips. These will be shown in your weekly invoice and paid on the same schedule...
- FAQ How are order fees calculated? The fee that is offered is determined by adding a base fee to a...
Restaurant is taking too long
- Remove yourself from the Order If you are no longer willing to wait for the restaurant to finish...
Cannot find the customer
- Notifications & Chat Tap the Support icon in the top bar of the screen to access the Support...
Delivering items so they arrive in great condition
- Great care must be taken to deliver all items in the same condition that you received them. Items...
- Whenever you deliver an order containing an age-restricted item you must ask to see a valid form of...
Cannot deliver this order
- Remove yourself from the Order If you are no longer able to deliver an order you can remove yourself...
- Attendance Statistics are the key factor used to determine which Delivery Partners are offered the...
- A slot is classed as attended only if the ecoeats system determines that all of three criteria are...
Who are golden slots designed for?
- Golden slots are mainly designed for delivery partners that: i) derive a large proportion of their...
Does a golden slot increase my chances of getting orders?
- Delivery partners on golden slots may be slightly prioritised by the order assignment algorithm. The...
- Who are we? Ecoeats is a trading name of GREEN ZOOM LIMITED. We attach importance to the privacy of...