Find the help you need
ecoeats is here to help. Can't find what you need? Contact us on firstname.lastname@example.org.
- Live order contact details: ☎ 01334809512 📧 email@example.com Your safety comes first. In a...
Become a Rider
- Join a community of delivery cyclists and drivers, earn money and work your own hours.
- In-App Application Form Not Working
- Riders will usually receive an invoice on Tuesdays, detailing fees for the previous Monday to Sunday...
- Tips • Fees
- Use the toggle switch in the top right of the ecoeats Rider app to go online. When online, we will...
- Intro This guide will show you how to get started with your deliveries for ecoeats. Always ensure...
- Restaurant is taking too long • Cannot find the customer • Delivering items so they arrive in great condition • Age-restricted Items • Cannot deliver this order • How long do I have to arrive at a location?
- Self-Help The ecoeats Rider app provides a troubleshooting screen which can diagnose common issues...
Kit - Thermal Bags & Other Items
- Responsibilities If you plan on leaving town or not riding with ecoeats for a prolonged period (12...
- ecoeats sometimes offers fee boosts which means you can earn more for delivering orders. For...
- All Delivery Partners must Obey the law. This includes keeping up to date with COVID-19 laws and the...
- Updating Account Details You can update your account details, like your account number and sort...
- Intro You are not required to book a golden slot in order to deliver orders with ecoeats. You can...
- Attendance Statistic • Attendance Criteria • Does booking a golden slot increase my chances of getting orders?
Terms, Conditions, Policies
- Delivery Partners must adhere to all published help articles, policies and terms when riding with...
- Golden Slots T&Cs • Marketer to Customer Referral Scheme T&Cs • New Rider Incentive Scheme T&Cs • Kit Borrowing T&Cs
- Zones are our delivery areas across the UK You can switch zones at any time and start receiving...
In-App Application Form Not Working
- Make sure there are no unwanted spaces at the beginning or end of your email address. Ensure your...
- You receive 100% of tips. These will be shown in your weekly invoice and paid on the same schedule...
- FAQ How are order fees calculated? The fee that is offered is determined by adding a base fee to a...
Restaurant is taking too long
- Remove yourself from the Order If you are no longer willing to wait for the restaurant to finish...
Cannot find the customer
- Notifications & Chat Tap the Support icon in the top bar of the screen to access the Support...
Delivering items so they arrive in great condition
- Great care must be taken to deliver all items in the same condition that you received them. Items...
- Whenever you deliver an order containing an age-restricted item you must ask to see a valid form of...
Cannot deliver this order
- Remove yourself from the Order If you are no longer able to deliver an order you can remove yourself...
How long do I have to arrive at a location?
- When you accept an order, you must proceed directly to the locations requested by the app without...
- Attendance Statistics are an internally calculated metric used to determine which Delivery Partners...
- A golden slot is classed as attended only if the ecoeats system can determine that the following ...
Does booking a golden slot increase my chances of getting orders?
- Delivery partners may be prioritised by the order assignment algorithm for some orders during a...
Golden Slots T&Cs
- By booking Golden Slots, you agree to be bound by these terms and conditions. Utilisation of Golden...
Marketer to Customer Referral Scheme T&Cs
- A ‘Referrer’ is an entity registered with Ecoeats to take part in the referral scheme. A ‘Referral’...
New Rider Incentive Scheme T&Cs
- New riders may be eligible for a £50 incentive payment after completing 30 eligible delivery...