This help centre is tailored for

Delivery Partners

such as those operating on a self employed basis.

If you are joining us as an hourly paid

Delivery Staff

member, please take the information provided in this help centre with a pinch of salt as it is not tailored for you. Documents provided at onboarding take precedence. That said, there is considerable overlap so this help center may be useful to you. Please review it prior to getting started.

Hourly paid staff members should ignore any notifications and messages from the ecoeats rider app outwith their shifts or any notifications about fee boosts, as these are intended for Delivery Partners only.