• Make sure there are no unwanted spaces at the beginning or end of your email address.

  • Ensure your password is at least 8 characters long and includes at least one upper case letter and one special character.

  • If there is a chance you may already have an account, try resetting your password from the log in page.

  • If issues persist, contact 


     and specify your email address and give a description of the problem you are experiencing.