Notifications & Chat
Tap the Support icon in the top bar of the screen to access the Support menu.
In this menu, you can see the order you are currently delivering for and the actions you can take. Sending the customer a notification if they are not responsive is often a good idea. If you are trying to figure something out with the customer, for example, which house number they are, you can use the chat functionality to get in touch with them directly.
Time is often a factor with deliveries, so we reccomend calling the customer to ensure you both get the most efficient use of your time.
Pin is Wrong
Sometimes, customers use the incorrect location pin when specifying where they live. If you have called the customer and they tell you their actual address, you can override the app and mark the pin as incorrect.