A golden slot is classed as attended only if the ecoeats system can digitally determine that the following criteria are satisfied:


  • The Delivery Partner has accepted every order offered during the golden slot.


  • The Delivery Partner has been online in the ecoeats rider app for at least 80% of the golden slot AND at least 80% of the first and last 20 minutes of the golden slot.


  • For 95% of the time the Delivery Partner is online in the ecoeats Rider app during the golden slot, they have been in the zone or on a live ecoeats or on their way back to the zone from the conclusion of an ecoeats order.


  • The Delivery Partner has proceeded directly to and from the location requested by the app for each accepted order without an unnecessary detour. Please note that criteria four is a policy requirement even when riding off-slot.



  • Please review the golden slot terms and conditions before booking a golden slot

    Golden Slots T&Cs

    . It is very important to make sure that the ecoeats rider app is able to track your location and online status throughout the golden slot otherwise you may not be marked as having attended the slot and may not be entitled to a Golden Slot Top Up. Some devices limit the access of background apps and this is something that ecoeats cannot control. Please review

    πŸ†˜Troubleshooting

    if you are having any difficulties here.


    Examples


    a) You have booked a golden slot. You are online for 80% of the golden slot. You have been in the zone or on a live ecoeats or on your way back to the zone from the conclusion of an ecoeats order for 97% of the time you are online during the golden slot. You have accepted every order.


    You have met the attendance criteria subject to terms.



    b) You have booked a golden slot. You are online for 95% of the golden slot. You have been in the zone or on a live ecoeats or on your way back to the zone from the conclusion of an ecoeats order for only 70% of the time you are online during the golden slot. You took an order for another app whilst on an ecoeats order which resulted in an unnecessary detour. You have accepted every order.


    You did not meet criteria 3 or 4 and therefore did not meet the attendance criteria.


    Β 


    c) You have booked a golden slot. You are online for only 40% of the golden slot. You have been in the zone or on a live ecoeats or on your way back to the zone from the conclusion of an ecoeats order for 98% of the time you are online during the golden slot. You rejected an order.


    You did not meet criteria 1 or 2 and therefore did not meet the attendance criteria

    .


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