Rider Help

🚀Get the App

Philip Houseley

Read everything they've written.

Basics

Philip Houseley

This help centre is tailored for Delivery Partners such as those operating on a self employed...
Account • Going Online • Zones
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Terms, Conditions, Policies

Philip Houseley

Riders must adhere to all published help articles, policies and terms when riding with ecoeats...
Borrowed Kit T&Cs
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Basic Requirements

Philip Houseley

Cyclist Basic Requirements Own a bicycle. Have or be able to acquire: bike lights, reflectors,...
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Apply as a Delivery Partner

Philip Houseley

Apply as a Delivery Partner Before applying, please carefully check our basic requirements: 1....
In-App Delivery Partner Application Form Not Working
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Age-restricted Items

Philip Houseley

Whenever you deliver an order containing an age-restricted item you must ask to see a valid form of...
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Delivering items so they arrive in great condition

Philip Houseley

Great care must be taken to deliver all items in the same condition that you received them. Items...
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How long do I have to arrive at a location?

Philip Houseley

When you accept an order, you must proceed directly to the locations requested by the app without...

Tips

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You receive 100% of tips and these will be transferred at the same time as your usual payment.
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Fee & Attendance Queries

Philip Houseley

Please fill out this form.
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Fee Boosts

Philip Houseley

ecoeats sometimes offers fee boosts which means you can earn more for delivering orders. For...

Rider Help

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